Fully Customisable reports available now !
Turn customer conversations into performance gains
Leveraging the entire stream of customer conversations, Scuuba delivers a tailored report aligned with your goals, plus a concrete action plan and a precise ROI estimate.
Trusted by customer‑centric leaders in e‑commerce, insurance & SaaS
Tickets & Emails
Export tickets from Zendesk, Gorgias, Jira—or any other ticketing system
Livechat & Messaging
Live chat or chatbot logs from Genii, Zendesk Chat—or any other platform.
Call transcripts
Fetch call transcripts in text from any STT solution, like Gladia, OpenAI, Deepgram…
From Noise to Signal
Explore how Scuuba turns every chat, call transcript, and email into KPI-aligned, context-rich insights that power continuous improvement.
Structure & Themes
Scuuba auto-structures every conversation at scale, tagging it to 50 + KPI and theme categories for instant, fully structured insight.
Meaning & Context
Scuuba decodes sentiment, intent, and context across conversations, surfacing friction, churn risks, and upsell signals.
Our Intelligence at Work
Scuuba ingests every conversation, structures it with AI, and delivers concise reports packed with actionable insights.
Multi-channel data,
Enterprise-grade standards.
Turn Conversations into Customizable CX Reports
LLM-powered analysis converts chats, emails, and calls into a structured map of 50 + KPIs, surfacing weak signals and improvement levers across pre- and post-sale operations.
Product Sentiment Analysis
Distribution of sentiment scores across conversations
Purchase Friction Points
Identifies common customer friction points
Topic distribution
Per Channel
46k+
9.2%
First-time resolution rate
Get Clear Action Plan,
Predictable ROI
Every report includes a detailed, actionable roadmap for every improvement. The Scuuba Score™ then quantifies the percentage uplift each recommended action can deliver.
